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Leadership4 min read· DispatchFlow Team

5 KPIs operations leads should see every morning

Not vanity metrics — five numbers that tell you if procurement, dispatch, and inventory are healthy before the day runs you.

Stop rebuilding the report

If your morning ritual is copying numbers from sheets and chats into a deck, you are the integration layer — and that does not scale.

These five KPIs belong on one dashboard, fed by the same system your team updates in real time.

1. Open requests by priority

Why: Tells you if procurement is underwater before branches escalate.

Healthy: Critical/high items have owners and ages; nothing silent over 48h.

2. Dispatches in transit

Why: Your cash and customer promises are on the road.

Healthy: You can name count, routes, and aging buckets (same-day vs overdue).

3. Deliveries completed (rolling 7 days)

Why: Throughput beats anecdotes in leadership meetings.

Healthy: Trend up or stable; investigate dips by branch, not globally vague.

4. Low-stock alerts by branch

Why: Stockouts are almost always a visibility problem before they are a supply problem.

Healthy: Alerts are actionable — tied to incoming dispatches or open requests.

5. Approval cycle time

Why: Slow approvals stall everything downstream.

Healthy: Median time visible; outliers identifiable by approver or category.

What this requires technically

KPIs only work if:

  • Requests, dispatches, and inventory live in one database
  • Roles see organization-scoped data (RLS)
  • Field teams actually update status (mobile-friendly UX)

That is why DispatchFlow leads with the dashboard — not as an afterthought to modules nobody uses.

Make it your morning habit

Open the dashboard before email. If a number is wrong, fix the process — not the slide.

Create your workspace and configure branches in onboarding.

Request. Track. Deliver.

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